Frequently asked questions

Please reach us at ride@pltransportllc.com or 615-873-0141 if you cannot find an answer to your question.

What types of vehicles do you offer?

We offer Chevy Bolt EUV premium trim electric vehicles. Each vehicle is well maintained and cleaned daily.

Are you insured for passenger transport?

Yes, another thing that sets us apart from other public transport is that we have a passenger transport endorsement so that you and your loved ones are covered when using our services.

What's your cancellation policy?

We ask for as much advanced notice as possible, but life can be hectic, and we do not charge clients for cancellations.

Can I set up an account?

Yes, we encourage anyone that plans on repeat business to set up an account. This will allow you to modify bookings directly from your account page. Cancellations need to be done by phone or E-mail.

Can I book services in advance?

Yes, we recommend booking services in advance to ensure availability, but you can quickly book through email or phone also.

I have children under 18, can I book services for them?

Yes, life can get busy, and we would be happy to help. Contact us for school or event pickups and drop offs.

What if I own a business and need multiple vehicles?

We offer reduced rates for multiple vehicle trips. Contact us for details!

Do you offer different billing options?

Yes, if you are setting up services for your business or ride frequently, we offer NET30 (every 30 days) or biweekly (twice a month).

We are very flexible when it comes to payment type. If there is a medium, we likely are set up to accept it.

How does the vehicle tracking work?

We send a URL based link before each trip. This is a link to our server that provides high precision GPS of the vehicle every two seconds. This link can be shared with family and friends, so they know where you are at all times. 1 second updates are available if needed.

How can I be sure that I'm safe or my loved ones are safe while using your service?

We have almost 40 years of combined experience without and at-fault-accident. We are highly defensive drivers that have driven professionally.

I use ride-share services often, do you offer reduced rates for "frequent fliers"?

Yes, we would love to win your business! If you use our service ~20 times a month, send us your most used pick up and drop off locations and we'll give you a proposal.

What is the PL Perks/Coupons section of the cart

We are setting up relationships with different businesses. We will be offering discounts to those services for our customers. We also offer coupons for reduced ride fare for return clients. If you are a current customer when these perks become available, you will qualify.